https://www.alchemer.com/ the rapidly evolving landscape of digital experiences, ensuring inclusivity is no longer just a consideration—it's a necessity. As highlighted by Shelby Mitchell in her insightful article on CX Network, "Inclusive Design: The Critical Foundation of Digital UX." CX leaders face the imperative of designing and developing experiences that cater...
Author: Paul Foote
Becoming Customer-Centric — How to Transform Your Organization into a Customer-Centric Business
In the mid 90's I had my first sales role working on commission for an electronics retail store selling car audio stereo systems. I will never forget one of the first lessons my manager taught me. He asked what is the main thing we sell. I told him "Car stereos...